Courses

Showing 1-24 of 31 courses

Introduction This Understanding and Implementing Threat Assessment & Critical Control Points (TACCP) and Vulnerability Assessment & Critical Control Points (VACCP) one day course is based on the requirements of PAS 96:2017 ‘Guide to protecting and defending food and drink from deliberate attack’. The purpose of PAS 96:2017 is to guide food business managers through approaches and procedures intended to improve the resilience of supply chains to fraud or other forms of attack. These include economically motivated adulteration, malicious contamination, extortion and counterfeiting. It aims to assure the authenticity and safety of food by minimizing the chance of an attack and mitigating the consequences of a successful attack. This course covers TACCP as a framework which can be applied to assess both threats from ideologically motivated actors (TACCP) or food fraud (vulnerability of raw materials) from economically motivated attacks (VACCP) Duration 1 Day, 09.00 – 16.30 Who should attend? Senior Management and their representatives Technical and Quality Managers Those considering implementing a Global Food Safety Initiative (GFSI) approved FSMS in their organisation Auditors Trainers and Consultants Course content PAS 96:2017 & TACCP – Terms & Definitions The difference between threat and vulnerability assessments Introduction to Vulnerability and Threat Assessment Critical Control Point (TACCP) How Threat Assessment tools can be used for Vulnerability Assessment Conducting a TACCP Study Conducting the Threat Assessment The different requirements contained within GFSI recognised standards What are the benefits Delegates will learn the tools and techniques needed to assess hazards and risks to business, process and product. TACCP provides a process for the identification, evaluation and mitigation of threats that are faced on and off the manufacturer’s site. Upon successful completion of this course, participants should be able to: Understand the difference between HACCP / TACCP / VACCP Recognise the different types of threats Classify the different types of aggressors Develop a TACCP / VACCP system In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors are approved training providers for many awarding body organisations. They are qualified and experienced with extensive practical knowledge across a wide range of sectors including food manufacturing, catering and retail. Certification All delegates will be awarded a certificate verifying attendance and completion of the course.

Introduction This one-day course will provide delegates with a thorough understanding of risk assessment and enable them to use different risk assessment models. This is particularly useful when implementing product safety management systems onsite, and when implementing the requirements of the BRCGS Global Standards. Duration 1 Day, 09.00 – 18.00 Who should attend? This course is aimed at: Quality and safety management staff at manufacturing, storage and distribution and retail sites Auditors Consultants Course content Understand risk assessment terminology Be able to choose and use different risk assessment models for processes onsite Understand what BRCGS Global Standards expects from a thorough risk assessment What are the benefits This course forms part of the BRCGS Global Standards Professional suite, a learning programme which will give you international recognition for the key skills and knowledge essential for product safety management. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors are approved training providers, approved by the BRCGS. They are qualified and experienced with extensive practical knowledge across a wide range of sectors in manufacturing, catering and retail. Certification Delegates successfully completing the course will be awarded a BRCGS Certificate issued by the BRCGS.

Introduction This one-day course will provide delegates with a thorough understanding of root cause analysis (RCA) to know its importance and be able to perform it competently. This is especially helpful when implementing some of the requirements in the BRCGS Global Standards. Duration 1 Day, 09.00 – 18.00 Who should attend? This course is aimed at: Quality and safety management staff at manufacturing, storage and distribution and retail sites Auditors Consultants Course Objectives Delegates will be able to: Define root cause analysis Understand the difference between symptoms and root cause analysis Understand the role and importance of RCA in compliance with the BRCGS Global Standards Explore some common methods of undertaking root cause analysis Be able to perform a RCA and document it effectively What are the benefits This course forms part of the BRCGS Global Standards Professional suite, a learning programme which will give you international recognition for the key skills and knowledge essential for product safety management. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors are approved training providers, approved by the BRCGS. They are qualified and experienced with extensive practical knowledge across a wide range of sectors in manufacturing, catering and retail. Certification Delegates successfully completing the course will be awarded a BRCGS Certificate issued by the BRCGS.

Introduction This one-day course will provide delegates with a thorough understanding of validation and verification so they know the level of detail required for each process and are able to use validation and verification in practice. This is especially helpful when implementing some of the requirements in the BRCGS Global Standards. Duration 1 Day, 09.00 – 18.00 Who should attend? Food Safety Practitioners Technical and Quality Managers Those considering progressing to achieve BRCGS Professional status Course content Define and understand the terms validation and verification Understand the level of detail required for each process Use validation and verification in practice Appreciate how validation and verification relate to conformance to the BRCGS Global Standards What are the benefits This course forms part of the BRCGS Global Standards Professional suite, a learning programme which will give you international recognition for the key skills and knowledge essential for product safety management. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors are approved training providers, approved by the BRCGS. They are qualified and experienced with extensive practical knowledge across a wide range of sectors in manufacturing, catering and retail. Certification Delegates successfully completing the course will be awarded a BRCGS Certificate issued by the BRCGS.

Introduction Increasing numbers of individuals suffer adverse reactions every year from the ingestion of allergens in food. This number could be greatly reduced if more people involved in the production, preparation and serving of food were aware of the risks to people from food allergens and how to control these risks Learners will gain an understanding of why food allergens need to be controlled and strategies for control, such as keeping and making available information about allergen ingredients, reducing cross contamination, improving communication and providing advice to consumers. Duration 1 Day, 09.00 – 16.00 Who should attend? This course is recommended for all relevant personnel dealing with allergens during the production, preparation and serving of food. Course objectives This course aims to provide an understanding of Allergens and their effects. Course content Understand why food allergens need to be controlled: Identify symptoms produced by ingestion of allergens in food Outline why Food Business Operators need to identify and control food allergens Identify foods that commonly cause adverse reactions Understand how to protect people with food allergies and intolerances from adverse reactions: Identify food allergens in dishes and products Identify routes of food allergen cross contamination and methods of control Understand how communication can reduce the risk of adverse reactions What are the benefits Equips those involved with the production, preparation and serving of food with the knowledge of risks and mitigations of allergens in food. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors have substantial experience in the field of allergen management and control. They are qualified and experienced with extensive practical knowledge across all areas of the food industry. Certification All delegates will be awarded a certificate verifying attendance and completion of the course.

Introduction The new course covers changes introduced to Food Labelling requirements by the 2011 European Directive on the provision of food information. It explains the transitional arrangements on the new rules. These new requirements will have a major impact upon the information provided on food labels for consumers. The course is designed to provide candidates with the knowledge of the changes to help food manufacturers prepare for and comply with the law. Duration 1 Day, 09.00 – 17.00 Who should attend? The course is intended for Quality/Technical Managers and personnel as well as Label Designers and Food Marketing staff. Course objectives This course explains the New Food Labelling Legislation in force from December 2014. Course content Introduction to Food Labelling Current Legislation Food labelling Regulations Key changes Labels – current & New rules Origin labelling Responsibilities – Food Business Operators Understand how communication can reduce the risk of adverse reactions. What are the benefits On successful completion, delegates will have improved understanding the new Food Labelling Legislation. Delegates will also be able to identify any current weaknesses in their labelling systems and update these in line with the new laws. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors have substantial experience in the field of Food Law. They are qualified and experienced with extensive Food Law experience across a wide range of sectors including manufacturing and retail. Certification All delegates will be awarded a certificate verifying attendance and completion of the course.

Introduction A one-day awareness course designed to provide attendees with an introduction to environmental management systems based on the requirements of the ISO 14001:2015 standard and how this standard can be used to develop and improve an environmental management system. In the past some companies may have seen environmental management as a luxury that they could ill afford but things are changing. Legislation designed to protect the environment has steadily increased and many customers use environmental performance as a key selection criteria when awarding contracts. This means that a systematic approach to environmental management can often make good commercial and financial sense. This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. This course will provide delegates with an insight into the important world of quality standards, their development and the certification process. Duration 1 Day, 08.30-16.45 Who should attend? Decision makers and managers at all levels who need to understand the fundamentals and practical implementation requirements of an effective Environmental Management System (EMS). Environmental Managers or those with responsibility for maintaining an existing EMS to a recognised standard will also find this course very useful. Also useful to anyone who needs an introduction to environmental management or those wishing to attend the registered 2-day auditor course without prior experience of environmental management systems. Course objectives This course will equip delegates with an understanding of the development and application of environmental management techniques and how the ISO 14001:2015 standard is interpreted and implemented. On completion of the course we expect delegates to be able to: Describe the purpose of an environmental management system Explain the purpose, content and interrelationships of ISO 14001, ISO 14004, and EMAS Interpret the specific requirements of ISO 14001 in the context of an effectively implemented environmental management system Course content Benefits of an effective EMS to businessesEssential environmental terminology and familiarisation with ISO 14001 definitions Purpose and intent of an environmental management system Environmental issues and how to assess and determine environmental aspects and impacts Understanding organizational context and a risk-based approachSummary of key environmental legislation and relevance of legislation to an EMS Structure and key requirements of ISO 14001 Setting environmental objectives Continual improvement process for an EMSMonitoring, measurement and analysis What are the benefits Attendance will enable delegates to: Decide how best to develop the Environmental Management Systems of their organisation and avoid common problems Add to their environmental management career credentials Understand the relevance of environmental standards to their organisation Improve environmental decision-making Demonstrate the competitive benefits of environmental management standards to their own and other organisations In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have extensive experience in Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas. Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2353).

Introduction This two-day approved CQI and IRCA Certified training course is designed to transition existing registered auditors of ISO 22000 certified businesses to the new ISO 22000:2018 international standard. The course is also relevant to food safety management system auditors or organisations which are transitioning to the new standard. *Please Note: Those delegates who have previously attended the Annex SL Module as part of their ISO 9001, ISO 14001 or ISO 45001 training, need only attend Day 2 of this course. Duration 1 Day, 08:30 – 17:00, Day 2 08:30 – 17:00 Who should attend This course is essential for those who: An existing IRCA registered first, second or third party food safety management systems auditor A first, second or third party food safety management systems auditor wishing to keep their auditing skills and techniques up to date A first, second or third party food safety management systems auditor wanting to learn about ISO 22000:2018 and how this new standard affects you A second or third party auditor working for an organisation that is certified to ISO 22000 and is transitioning to the 2018 revision of the standard Course objectives The key learning objective of this course is to equip delegates with the skills, knowledge and awareness required to audit a food safety management system against the requirements of ISO 22000:2018. Course content The structure of a generic management system based on Annex SL Appendix 2 and the implications of this from an audit perspective The purpose of ISO 22000:2018, the revised structure and terminology used in this standard. An understanding of the requirements of each section of ISO 22000:2018, the changes and evidence required to determine conformity. How to adapt your auditing technique to accommodate the new and amended requirements in ISO 22000:2018 What are the benefits This course offers the most effective way to equip delegates with the skills and knowledge to audit against the revised standard. Delegates will also find the interactive nature of the course and it’s challenging content stimulating and surprisingly enjoyable. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders are professional practitioners in the food sector, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide variety of food industry organisations such as primary food processing, food manufacturing, retailing and catering. They have cut their teeth within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering robust food safety management systems and customer confidence. Certification Delegates successfully completing the 22000 element of the course on day two will be awarded a CQI and IRCA certified training accredited certificate (2341) Delegate’s successfully completing days 1 and 2 of this course will be awarded CQI and IRCA certified training accredited certificates. (2358 & 2341)

Introduction This 1 or 2 day CQI and IRCA certified training course provides information on the requirements of ISO 45001:2018. The course is intended to enable participants working with an existing occupational health and safety management system (OHSMS) based on the OHSAS 18001:2007 standard to plan the migration of their system to the new international OHSMS standard. *Please Note: Those delegates who have previously attended the Annex SL Module as part of their ISO 9001 or ISO 14001 training, need only attend Day 2 of this course. Duration 1 Day, 08:30 – 17:00, Day 2, 08:30 – 17:00 Who should attend This course is essential for those: An existing IRCA registered first, second or third party OHS management systems auditor A first, second or third party OHS management systems auditor wishing to keep their auditing skills and techniques up to date A first, second or third party OHS management systems auditor wanting to learn about ISO 45001:2018 and how this new standard affects you A second or third party auditor working for an organisation that is certified to OHSAS 18001:2007 and are migrating to the new ISO 45001:2018 standard Senior management, management representatives and operations personnel Trainers and consultants OHS practitioners Prior knowledge To gain maximum benefit from this course attendees should already be familiar with the content and structure of the OHSAS 18001 standard. Course objectives This course offers the most effective way to equip attendees with the enhanced skills and knowledge to audit against this new standard and understand the impact on OHSAS 18001 certified organisations. Learn about the potential benefits of using ISO 45001 to integrate with other business systems including quality and environment. Delegates will also find the interactive nature of the course, it’s challenging content and extensive use of team-based exercises, stimulating and enjoyable. Course content The high level structure for management systems based on Annex SL and how this affects auditing The new requirements for understanding the organisation and its context and how they may be audited The new and enhanced requirements for leadership and worker participation and how they may be audited Risk-based thinking in an OHSMS and how this extends to requirements for risks and opportunities and how they may be audited The changes from a procedural approach to a process approach and how they may be audited How to adapt your auditing technique to accommodate the new and amended requirements in ISO 45001:2018 Migration time frames for ISO 45001 and their impact on existing OHSAS 18001 certified organisations What are the benefits This course offers the most effective way to equip existing OHS auditors with the skills and knowledge to audit against this new standard. On successful completion of this course, participants will understand: The intent and requirements of ISO 45001:2018 The similarities and differences between the OHSAS 18001:2007 and ISO 45001:2018 The proposed implementation time frame for ISO 45001:2018 and its impact on OHSAS 18001 certified organisations In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have unrivalled OHS management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas. Certification Delegates successfully completing the 45001 element of this course on day two will be awarded a CQI and IRCA certified training accredited certificate. (2335) Delegate’s successfully completing days 1 and 2 of this course will be awarded CQI and IRCA certified training accredited certificates. (2358 & 2335)

Introduction This one-day CQI and IRCA certified training course is for those wanting an introduction to the new international occupational health and safety management system (OHSMS) standard ISO 45001:2018 and to understand how it can be used to develop, maintain and improve your health and safety performance. Knowledge and understanding of ISO 45001:2018 is more than simply reading the standard’s text. It demands an understanding of the requirements and a considered application of the standard to the organisation. After this course you will have sufficient insight to be able to evaluate your own organisation’s arrangements and identify how they can be improved. Duration 1 Day, 08:30 – 17:00 Who should attend? This course is designed for those needing an introduction to OHSMS and is a pre-requisite for those wishing to attend the CQI and IRCA certified OHSMS Internal Auditor or Lead Auditor course. It is ideal for managers, supervisors, health and safety representatives, OH&S consultants and those with health and safety management responsibilities or anyone wishing to understand the impact and relevance of ISO 45001:2018 to their organisations. Course objectives This course will equip delegates with an understanding of the development and application of OHSMS techniques and how the ISO 45001:2018 standard is interpreted and implemented. On completion of the course delegates will be able to: Understand the purpose and business benefits of an OHSMS Outline the structure and content of ISO 45001 and its relationship with Annex SL Interpret the requirements of ISO 45001 in the context of an effective OHSMS Course content Occupational Health and Safety Management Systems (OHSMS) – introduction and key OHS concepts OHSMS based on ISO 45001:2018 including the Process Approach Key ISO 45001 requirements Organisational context OH&S Policy and Planning Risks and opportunities to the OHSMS Hazard identification and elimination and controls, operation, performance evaluation and improvement ISO 45001:2018 requirements including; worker needs, interests and participation as well as interested parties Continual improvement of an OHSMS What are the benefits Attendance will enable delegates to: Decide how best to develop the OHSMS of their organisation and avoid common problems Add to their occupational health and safety management career credentials Understand the relevance of OHSMS standards to their organisation Improve OHS decision-making Demonstrate the competitive benefits of OHSMS standards to their own and other organisations In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have extensive experience across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas. Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2336).

Introduction A one-day CQI and IRCA Certified training awareness programme for those requiring an introduction to the ISO 9001:2015 standard and how it can be used to develop and improve quality management systems. This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. This course will provide delegates with an insight into the important world of quality standards, their development and the certification process. Duration 1 Day, 09.00 – 17.00 Who should attend? Specially designed for managers, supervisors, those with potential quality roles or anyone wishing to understand and assess the impact and relevance of quality management to their organisations. Also useful to anyone who needs an introduction to quality assurance or those wishing to attend the CQI and IRCA Certified training 2-day auditor course without prior experience of quality systems. Course objectives This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented. On completion of the course we expect delegates to be able to: Describe the purpose of a quality management system with relevance to the 7 principles of quality managementExplain the purpose, content and interrelationships of ISO 9000, ISO 9001, and ISO 9004Interpret the requirements of ISO 9001 in the context of an effectively implemented business management system Course content Background to Quality AssuranceSetting quality objectivesThe ISO 9001:2015 series standardsMeasurement and analysisProcess ApproachContinual improvementThe 7 quality management principlesOrganisational ContextISO 9001 clause requirementsRisk based thinking What are the benefits Attendance will enable delegates to: Decide how best to develop the Quality Management Systems of their organisationAdd to their quality management career credentialsUnderstand the relevance of quality standards to their organisationBe able to set quality objectives.Demonstrate the competitive benefits of quality standards to their own and other organisations In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas. Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2350).

Introduction The course is delivered through a mixture of workshop led discussions, practical activities and PowerPoint presentations. On day two delegates are required to undertake a live audit (case study based) where delegates are required to apply the skills and techniques they acquired on day one. Delegates will be given feedback on how they performed during the case study and how they can improve on their auditing techniques. Duration 2 Days, 09.00 – 17.00 each day Who should attend? This course is designed for Quality and Technical Managers, personnel responsible for managing internal auditing schedules and personnel responsible for undertaking internal audits as required by BRCGS Standards. Course objectives This course explains the need for an Internal Audit System, the principles and terminology relating to Internal Audits describe the basic principles of Internal Auditing. Course content Audit Processes Auditing Overview Auditing Concepts Audit Planning Auditor Attributes The Human Aspects of Auditing Conducting the Audit Reporting the Audit What are the benefits On successful completion, delegates will have improved understanding of auditing concepts and have improved auditing skills. Delegates will also be able to identify any current weaknesses in their Internal Audit Systems and upgrade these appropriately. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors have substantial experience in the field of internal auditing and practical auditing. They are qualified and experienced with extensive practical audit experience across a wide range of sectors including manufacturing and retail. Certification Delegates successfully completing the course and examination will be awarded a BRCGS certificate issued by the BRCGS.

Introduction This qualification is aimed at those responsible for assisting in the development and maintenance of HACCP systems in a food manufacturing environment. Holders of this qualification will have the appropriate knowledge and understanding to be an integral part of a HACCP team and to supervise the implementation of a HACCP based system in the work environment. Duration 5 Days, 08.30 – 18.00 (Days 1 to 4) 08.30 – 16:00 (Day 5) Who should attend? This qualification is aimed at those responsible for assisting in the development and maintenance of HACCP systems in a food manufacturing environment. Prior knowledge There are no prerequisites for this qualification, although it is recommended that learners already hold a Level 3 Award in Food Safety Manufacturing or equivalent, have knowledge of food safety hazards and their controls and have a minimum of Level 2 in literacy/English or equivalent. Recommended reading Codex Alimentarius. Codex Alimentarius Commission www.codexalimentarius.net Course objectives The objective of this qualification is to provide learners with the knowledge necessary to be an integral part of a HACCP team in manufacturing and other related industries, for example those involved in distribution and storage. The qualification is primarily aimed at learners who are already working in food manufacturing with knowledge of food hazards and controls. However, it will also be of benefit to caterers and retailers. Course content Determining Critical limits HACCP Monitoring Corrective actions Verification and validation HACCP Documentation HACCP Review Determining Critical control Points Introduction to HACCP Prerequisite programs Describing the product Intended use of products Process flow diagrams Hazard analysis What are the benefits On successful completion, delegates will have a good awareness of HACCP legislation and principles and will: Understand the importance of HACCP based food safety management procedures Understand the preliminary processes for HACCP based procedures Understand how to develop and implement HACCP based food safety management procedures Understand how to verify HACCP based procedures In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors have substantial experience in the understanding of HACCP and related legislation. They are qualified and experienced with extensive practical knowledge across a wide range of sectors in manufacturing, catering and retail. Certification Delegates successfully completing the Highfield Level 3 Award in HACCP for Food Manufacturing (RQF) course and examination will be awarded a Highfield Qualifications certificate. Qualification Number: 603/2231/7 The RQF is a qualification framework regulated by Ofqual. It is also suitable for delivery in Wales and is regulated by Qualifications Wales.

Introduction This 2 day course is designed to equip delegates with the knowledge and practical skills to create your own Quality Management System (QMS). Discover the actions, tools and techniques required to design, implement or improve a QMS including procedural and process information. Duration 2 Days, 9.00 – 17.00 Who should attend? Typically professionals who: Manage compliance obligations including statutory and regulatory requirements Are responsible for processes within an organisation Manage documentation and records keeping programs and systems Manage or oversee supplier and contractor quality related performance Manage compliance or quality related conformance audit programs Conduct strategic management reviews of quality related performance outcomes Manage or oversee issue resolution relating to product, service or process qualityManage or overview improvement initiatives to enhance some aspect of quality Course objectives Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate and improve the effectiveness of your system. Course content Understanding the elements of a QMS Establish the scope and purpose of a QMS based on stakeholder needs and expectations Design a QMS framework incorporating process management tools and techniques Undertake GAP analysis and document processes incorporating operational controls Implement or improve a QMS framework using training, communication and performance monitoring tools and techniques Evaluate performance results and implement improvements What are the benefits As a contributor to Continuous Personal Development this course offers valuable day to day knowledge and skills essential to an efficient quality management system. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas. Certification Delegates successfully completing the course will be awarded an IQMS Learning certificate of Attainment

Introduction Build the practical skills and knowledge you need to develop an Environmental Management System (EMS) with this training course. Discover the actions, tools and techniques required to implement or improve an inherited EMS, including procedural and process information. Duration 1 Day, 09.00 – 17.00 Who should attend? People involved in planning and/or coordinating the implementation process for a system addressing environmental issues People who have been assigned the task of establishing or inheriting an EMS Decision makers in the implementation process Those wanting to understand the implementation process Course objectives Identify environmental aspects and impacts that create the baseline from which an EMS is created and developed Recognise cultural change and management issues, which play a role in the implementation process Establish the initial steps to be taken in developing an EMS Develop skills in the preparation of written procedures and required documentation Recognise the appropriate resources and capabilities necessary for maintaining an EMS Course content What is an EMS How to Implement & Improve an EMS The ISO 14001 model and an ISO 14001:2015 Standard Revision Overview Developing an Environmental policy Common features of an EMS Identifying environmental risks Managing environmental improvement actions Operational controls and emergency planning Training & communication Developing and maintaining EMS documentation Monitoring, measuring and reporting Auditing and management review Cultural change and implementation Maintaining an EMS to achieve continual improvement What are the benefits This course offers valuable day to day knowledge and skills essential to an efficient environmental management system. Decide how best to develop the Quality Management Systems of their organisation Add to their quality management career credentials Understand the relevance of quality standards to their organisation Be able to set quality objectives. Demonstrate the competitive benefits of quality standards to their own and other organisations In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have extensive experience in Management Systems across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions. Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas. Certification Delegates will receive Certificate of Attainment

Introduction This highly interactive two-day CQI and IRCA Certified training programme is designed for those people who require a sound understanding of the techniques and principles of quality auditing. It also covers the role of the internal auditor in the development and improvement of an effective quality management system. The role of the internal quality auditor is changing. It is no longer enough that internal audits check procedural conformance, but auditors now need to be able to audit processes with emphasis on risk. Delegates will also become more aware that they play a key role in the development and improvement of working practices across the organisation. This course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 9000 series standard and the 7 quality management principles that underpin them. Duration 2 Days, 09.00 – 17:10 (Day 1) 08.45 – 17:15 (Day 2) Who should attend? This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors in quality-driven organisations, who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience. Course objectives To enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the quality management system of an organisation. To help delegates understand the key attributes of an efficient and effective quality management system and the role of the internal auditor in its continual improvement and development. This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented. Course content Plan-Do-Check-Act methodology and other fundamental quality management principles Business process auditing Risk based thinking Quality Internal Auditor The structure and principles of the ISO 9000 series standards An overview of ISO 9001 Quality management system implementation issues Effective auditing techniques and good audit practice What are the benefits This course, combined with a CQI and IRCA certified ISO 9001:2015 Foundation course, satisfies the formal training requirements for those wishing to register with CQI and IRCA certified training as an Internal Quality Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have unrivalled quality management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2351)

Introduction Based on the leading global food safety standard, this highly interactive two-day training programme is designed for those people who require a sound understanding of the techniques and principles of food safety auditing. It also covers the role of the food safety auditor in the development and improvement of an effective food safety management system. This course is essential for those who will undertake internal food safety audits, or who will be required to plan, manage and implement internal audit programmes. Duration 2 Days, 09.00 – 17.15 Who should attend? This course is ideal for food industry personnel intending to become involved in the internal audit process for the maintenance and improvement of their food safety programmes including those: Involved in auditing the site HACCP program or external suppliers Intending to become involved in the internal audit process for the maintenance and improvement of their site’s food safety management system. Typical roles include Quality Assurance Managers, Supervisors and internal audit team members. The audit principles and techniques developed in this course can be applied to any food safety management standard. Course objectives To enable delegates to effectively plan, perform, evaluate and report the results of internal environmental audits with confidence. To help delegates understand the key attributes of an efficient and effective environmental management system and the role of the internal auditor in its continual improvement and development. Prior knowledge It is an IRCA recommendation that all delegates have the following prior knowledge: A basic knowledge of the concepts of food safety management including prerequisite programmes and HACCP principles Understand commonly used food safety terms and definitions An understanding of the requirements of ISO 22000 or GFSI schemes such as FSSC 22000, BRC, SQF or IFS. Understand the Plan-Do-Check-Act (PDCA) cycle Course objectives To understand the audit process and be able to plan, perform and report the results of internal food safety audits with the aim of developing and improving the food safety management system of an organisation. To help delegates to understanding best practice for ensuring successful internal audits. Course content Introduction to auditing food safety management systems This course is based on ISO 22000, BRCGS and other GFSI recognised standards Audit preparation including audit scheduling, audit planning and audit checklists Performing the audit including opening meetings,non-verbal communications, question techniques, resolving conflict and gathering objective evidence. Presentation of audit findings including the evaluation of audit findings, non-conformity classification, corrective action requests, developing an audit report, closing meeting and root cause analysis. Follow up activities Key to successful internal audits What are the benefits Upon successful completion of the course delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal food safety audits. Delegates will also find the interactive nature of the course, it’s challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable. The knowledge and skills developed in the course can be applied to internal audits of any food safety management standard. Delegates can apply for certification as a CQI and IRCA Certified Internal Auditor if they have also completed an FSMS Foundation Course or can prove equivalent knowledge when applying. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have unrivalled management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2340)

Introduction This interactive CQI and IRCA Certified two-day training programme aims to help delegates to understand and apply the principles and techniques that are required for conducting effective environmental audits. A good system of auditing is one of the most effective methods of ensuring that the Environmental Management System (EMS) continues to meet its objectives and for control and for identifying improvements. Auditors need to be sufficiently competent in order to evaluate the EMS effectively if the organisation is to achieve the full benefit from its EMS and have confidence that it is achieving its objectives. This IRCA registered course focuses delegates on the most important attributes of a modern and effective environmental management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to business environmental issues and relevant legislative issues. The course is based on auditing with the ISO 14001:2015 standard. Duration 2 Days, 09.00 – 17.10 (day 1) 08.45 – 17.15 (day 2) Who should attend? This course is essential for those who will undertake internal environmental audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors with EMS, who are looking to broaden their awareness of environmental issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or environmental management system experience. Course objectives To enable delegates to effectively plan, perform, evaluate and report the results of internal environmental audits with confidence. To help delegates understand the key attributes of an efficient and effective environmental management system and the role of the internal auditor in its continual improvement and development. Course content Basic environmental thinking and risk-based concepts Structure and principles of an environmental management system Overview of key ISO 14001:2015 requirements Auditors roles and responsibilities Types of environmental audit Effective auditing techniques and good audit practices Reporting valid findings and managing corrective actions What are the benefits This course, combined with an ISO 14001 foundation course, satisfies the formal training requirements for those wishing to register under the CQI and IRCA Certified training scheme as an Internal EMS Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal EMS audits. Delegates also find the interactive nature of the course, it’s challenging content and extensive use of team-based exercises an enjoyable and effective way to learn. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders A combination of presentations and guided exercises together with an interactive role-play exercise involving a simulated audit makes this course both highly beneficial and enjoyable for participants. Our course leaders are qualified and experienced environmental auditors with extensive practical management experience across a wide range of sectors including manufacturing, service and utilities, professional, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas. Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training certificate (2353).

Introduction This highly interactive two-day CQI and IRCA Certified training course teaches the principles and techniques that are required to effectively audit occupational health and safety management systems (OHSMS). Internal auditing is one of the fundamental mechanisms for maintaining but also for developing and improving existing working practices within an organisation. This course concentrates on the most important attributes of the ISO 45001:2018 management system and helps delegates to understand the role of the auditor in development and improvement of this system. Duration 2 Days, 09.00 - 17.00 Who should attend? This course is essential for those who will undertake internal health and safety management system audits or who will be required to plan, manage and implement an internal audit programme. Prior Knowledge Participants are expected to have the following prior knowledge: Knowledge of OHS management systems elements and its relationship to Plan-Do-Check-Act cycle Knowledge of OHS management systems, consisting of: Fundamental concepts and related principles Terms, definitions and awareness of the ISO 45001 management system requirements Basic knowledge and awareness of the OHS legislation relevant within their jurisdiction Course objectives On completion of this course, participants will be able to: Identify OHS management system standards applicable to health and safety Understand the key terminology related to internal auditing Explain the stages of the auditing process Plan, prepare, communicate and schedule for an internal audit Implement an effective internal audit Collect, verify and evaluate information relevant to the audit Prepare clear audit findings Conduct an effective audit feedback meeting Write and distribute an audit report Conduct follow-up audit activities Course content The course content is based on the following course structure overview: OHS Management System Audit Fundamentals Internal Audit Planning Conducting the Audit Reporting Audit Outcomes Audit Follow Up What are the benefits This course, combined with an OH&SMS Foundation Course, satisfies the formal training requirement for those wishing to register under the CQI and IRCA Certified training scheme as an Internal OH&SMS Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal health and safety effectively. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have unrivalled management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2351)

Introduction This integrated management systems internal auditor programme combines the disciplines of quality, environmental and health & safety management auditing based on the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards. This three day interactive training programme is designed for those who need to be able to understand and apply recognised principles and techniques of effective management system auditing to quality, environmental and health & safety management systems. The modern management systems auditor cannot rely on procedural auditing, but also needs to be able to audit processes with an emphasis on risk-based thinking. An effective audit will bring benefits to your organisation and ensure the integrated management system (IMS) continues to meet its objectives. Internal auditors need to understand their role and responsibilities and be sufficiently competent in evaluating the IMS effectively. This course focuses delegates on the most important attributes of an IMS and helps them to understand the role of the auditor in its development and continual improvement. Duration 3 days, 9.00 – 17.30 Who should attend? This course is essential for those who will undertake internal integrated management system audits based on the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards, or for those who will be required to plan, manage and implement internal audit programmes. Other people who will find this course useful are team leaders and supervisors within the IMS, who are looking to broaden their awareness of quality, environmental and occupational health & safety issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality, environmental and health & safety management system experience. Course objectives Upon successful completion of this course, students will: Understand the purpose and benefits of management systems Have a greater understanding of the structure, content and the intent of ISO 9001 and ISO 14001:2015 Be familiar with the terms and definitions used Have a greater understanding of the concept of the process model and apply the process approach Be aware of all stages of the audit cycle Gain the knowledge and skills necessary to plan, conduct, report internal audits of management systems Course content Overview of ISO 9001:2015 quality, ISO 14001:2015 environmental and ISO 45001:2018 occupational health& safety management system requirements Plan-Do-Check-Act methodology Quality and environmental management principles Risk-based thinking Auditors roles and responsibilities Types of audits Effective auditing tools and techniques and good audit practices Reporting valid findings and managing corrective actions What are the benefits Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal integrated management systems audits, saving both time spent on auditing and cost to your organisation. Delegates also find the interactive nature of the course, it’s challenging content and extensive use of team-based exercises an enjoyable and effective way to learn. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders are management systems professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements. Certification Delegates successfully completing the course will be awarded an iqms Learning certificate.

Introduction This course trains delegates in Third Party Audit requirements against the BRCGS Global Standard for Food Safety Issue 8. In addition, the course includes the relevant aspects of auditing within the food sector. Attending this course allows you to gain an in-depth and practical understanding of the BRCGS Standard and auditing methodology. Duration: 5 Days, 09.00 – 17.00 each day Who should attend? This course is aimed at Technical and Quality Managers who wish to gain an in-depth understanding of the audit process and skills required as well as Certification Body Auditors or new Auditors seeking registration. Prior Knowledge Delegates must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector and also have completed a HACCP course (minimum 2 days duration). Delegates must have read and reviewed a copy of the Global Standard for Food Safety Issue 8, a link to download this will be sent to them prior to the course commencing. Course objectives This 5-day in-depth course will provide an understanding of the Standard in terms of the protocol, requirements and how to audit effectively. This course ensures that delegates attending are trained to the high standards required to become a BRCGS Lead Auditor. Course content Understanding the requirements of the Standard and how compliance can be demonstrated The BRCGS auditing protocol Implementing effective auditing techniques Demonstrating food safety auditor competencies as defined by GFSICorrectly completing an audit report The compliance monitoring of certification bodies Being able to supply information on the BRCGS Global Standards Directory The BRCGS Global Standards scheme What are the benefits Delegates will gain an in-depth guide to the requirements of the Standard, and learn how to undertake a BRCGS audit, including effective planning, conducting and reporting of the audit. Auditing techniques will be practiced and developed, to include the auditor competency skills required of GFSI scheme auditors. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors are approved training providers, approved by the BRCGS. They are qualified and experienced with extensive practical knowledge across a wide range of sectors in manufacturing, catering and retail. Certification Delegates successfully completing the course and examination will be awarded a BRCGS Lead Auditor certificate issued by the BRCGS.

Introduction This five-day highly interactive CQI and IRCA Certified Lead Auditor training course will enable you to understand the new international occupational health and safety management system (OHSMS) standard ISO 45001:2018. You will learn how you can use utilise the new standard to understand, manage and maintain internal and external Health and Safety Management duties and performance obligations. With knowledge and understanding of ISO 45001:2018 you can evaluate your own organisation’s arrangements against OHS commitments and how they can be improved. Duration 5 Days, 08:30 – 17:15 Who should attend? This course is invaluable for health and safety professionals who wish to develop their auditing skills. It is particularly useful for those people who regularly assess the health and safety performance of 2nd and 3rd parties. It is also essential for any serious occupational health and safety practitioner with a responsibility to design, implement and manage a health and safety management system that meets the requirements of ISO 45001:2018. Prior Knowledge Those attending this course are expected to have prior knowledge of the following: Occupational health & safety management principles and concepts: The Plan, Do, Check, Act (PDCA) cycle The purpose and benefits of an OH&S management system A basic knowledge of managing OH&S through hazard identification, risk assessment and risk control and compliance with legal and other requirements A basic awareness of common examples of relevant national and local OH&S legislation and requirements Commonly used OH&S terms and definitions as given in ISO 45001 This knowledge can be gained in a number of ways: Previous experience and existing knowledge Attending a CQI and IRCA Certified ISO 45001 Foundation training course – or equivalent Reading or self-study If you would like to attend our CQI and IRCA Certified ISO 45001 Foundation training course at a discounted price to help you prepare for this Lead Auditor course please contact us. Course objectives To develop delegates’ understanding of the principles of Health and Safety Management, requirements of ISO 45001:2018, and teach the theoretical and practical skills required to plan, execute and report health and safety management systems audits. Course content OHSMS Fundamentals OHSMS Concepts Overview of Auditing an OHSMS Auditing Clauses 4-10 of ISO 45001:2018 ISO 19011 and Auditing Audit Planning and Preparation Performing the Audit Reporting Audit Outcome What are the benefits The course is designed not only to help people perform effective and value-adding audits, but also to develop delegates wider understanding of the ISO 45001 health and safety management systems design and implementation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as auditors or lead auditors under the CQI and IRCA Certified training scheme. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders have unrivalled management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas Certification Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2351)

Introduction The Highfield Level 4 award course is designed to allow the learner to understand the importance of how to develop, implement and evaluate CODEX based HACCP food safety management procedures. Duration 5 Days, 09.00 – 17.15 Who should attend? This course is aimed at learners who are working at management level within food manufacturing and catering environments, quality assurance staff or members of the HACCP team. This qualification would also be useful for trainers, auditors, enforcers and other food safety professionals. Prior knowledge There are no prerequisites for this qualification, although it is recommended that learners already hold a Level 4 Award in Food Safety qualification and/or a Level 3 HACCP qualification or before undertaking this qualification. Consultation between the learner and trainer may be required to ensure that the level of microbiology knowledge and other food safety matters is sufficient to undertake this qualification. It is also recommended that learners have a minimum of Level 2 in literacy/English or equivalent. Recommended reading Codex Alimentarius. Codex Alimentarius Commission www.codexalimentarius.net Course objectives The objective of the qualification is to give delegates the skills to lead in the development and implementation of a HACCP system, to critically evaluate HACCP plans and to understand the importance of having an effective HACCP system in place. Course content HACCP and Legislation Preparing for HACCP Pre-requisite Programmes The 7 Codex HACCP Principles HACCP Documentation Critical Control Points Critical Limits Monitoring Corrective Action Maintaining HACCP The HACCP Team Hazard Analysis ImplementationVerification & ValidationReview What are the benefits On successful completion, delegates will have a good awareness of HACCP legislation and principles and will understand: The Importance of HACCP based food safety management procedures How to manage the implementation of HACCP based food safety management procedures How to develop and evaluate HACCP based food safety management procedures In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course tutors have substantial experience in the understanding of HACCP and related legislation. They are qualified and experienced with extensive practical knowledge across a wide range of sectors in manufacturing, catering and retail. Certification Delegates successfully completing the HABC Level 4 Award in HACCP for Management (CODEX Principles) (RQF) course and examination will be awarded a Highfield Qualifications certificate. Qualification Number: 603/2731/5 The RQF is a qualification framework regulated by Ofqual. It is also suitable for delivery in Wales and is regulated by Qualifications Wales.

Introduction This intensive, challenging and highly interactive CQI and IRCA certified training program is for those people who require an in-depth understanding of the range of auditing techniques and protocols associated with the Lead Auditor role. Duration 5 Days, 08.30 – 17.30 (days 1-3) 08.30 – 17.45 (day 4) 08.30 – 16.15 (day 5) Who should attend? Those attending this course are expected to have knowledge of the following: Quality management principles and concepts: The Plan, Do, Check, Act (PDCA) cycle The relationship between quality management and customer satisfaction Quality management terms and definitions and the 7 Quality Management Principles The process approach used in quality management Process Based Quality Management Systems The structure, content and requirements of ISO 9001 This knowledge can be gained in a number of ways: Previous experience and existing knowledge Attending a CQI and IRCA certified training ISO 9001 Foundation course – or equivalent Reading or self-study If you would like to attend our CQI and IRCA certified training registered ISO 9001 Foundation course at a discounted price to help you prepare for this Lead Auditor course please contact us. Course objectives To enable you to lead an audit team Audit the quality management system of an organisation to the requirements of ISO 9001:2015. Course content ISO 9001:2015 – evidence required for conformity Roles and responsibilities of auditors and lead auditors Processes and techniques for planning, conducting & reporting audits Audit follow-up activities and auditing for continual improvement What are the benefits The course is designed not only to help people perform value-adding quality audits, but also to develop delegates’ wider understanding of quality management systems design and implementation. In particular it will help delegates get to grips with those issues of ever-increasing importance, such as risk based thinking, understanding how internal and external issues are managed by an effective management system, customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the CQI and IRCA Certified training scheme. In-House Courses Offering better value for money, they can be designed to closely match your specific requirements. Style of Delivery and Course Leaders Our course leaders are quality management professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements. Certification Delegates successfully completing the course, including examination, will be awarded a CQI and IRCA Certified training accredited certificate. (2352).

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