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Terms & Conditions


Introduction


These terms and conditions cannot be superseded or altered in any way by any other terms and conditions unless specifically agreed to in writing by the Managing Director.

Bookings policy

Bookings are taken in the order that they are received and confirmed bookings take priority over provisional bookings.

Bookings must be made as described below.

Provisional Bookings

You can make provisional bookings on any of our public courses, providing that there are places available. Provisional bookings are normally held for a maximum of 10 working days, allowing you time to confirm your bookings.

Confirmed Bookings

We require you to confirm your bookings in the following way:

  • Completing a booking form on the IQMS Learning web site (www.iqmslearning.co.uk) with the relevant details, and
  • Payment or a purchase order

We will normally send you written confirmation within five days of receiving your confirmation. Full joining instructions will normally be sent approximately 14 days in advance of the course start date.


Payment

Payment must be received in advance of the start of the training course, unless specifically agreed otherwise in writing with us.

Where an invoice is issued by us, either alone or in connection with a purchase order, payment is due by return. We will allow up to 30 days for processing but payment must be received before the start of the training, therefore it is essential to consider this when issuing purchase orders.

Payment can be made in the following ways:

  • Debit or credit card via Ecommerce
  • Electronic bank transfer (e.g. BACS)
  • Cheque

Invoices shall be paid in full with no deductions for any taxes, currency exchange rates or any other charges. The customer is responsible for any local taxes, bank charges and any other associated costs. By agreeing to these Terms and Conditions you are confirming your agreement to pay for the training courses and/or other services in full.

Transfers, Substitutes and Cancellations

Notification of transfers or cancellations must be made in writing and received by ourselves within the timescales noted below

Transfers

Transfers made more than 21 days in advance of the start date of the course will incur a £50+VAT administration fee. Transfers must be to the same course, are subject to availability of places and must be within 6 months of the initial booking. Any requests for transfer must be received in writing and are effective from the date we receive the written request. Transfers made less than 21 days in advance of the start date of the course will incur the full cost of the training. You will be liable for any costs incurred for travel, accommodation and training materials.

Substitutes

We understand that sometimes a nominated person may be unable to attend a course therefore substitutes are allowed up to commencement of the course, free of charge.

Cancellations

After you confirm a place, we frequently refuse other bookings for that place. Therefore, we cannot accept cancellations for any reason less than 21 days in advance of the start of the course. Cancellations made 21 days or less from the start date of the course will incur the full cost of the training. You will also be liable for any costs incurred for travel, accommodation and training materials. Cancellations made more than 21 days in advance of the start date of the course will incur a £50+VAT administration fee. Any requests for a cancellation must be received in writing and are effective from the date we receive the written request. Delegates failing to arrive for the training or leaving the training during the course will incur the full cost of the training, including any expenses. Any discounts are applicable only as specifically agreed and where all of the conditions are met in full. If these are not met then the fees charged will revert to the normal full fees applicable at the time. We always endeavour to run the courses as scheduled, however, on occasions and due to circumstances beyond our control we may have to change the venue, location or dates at any time and without prior notice to those published. In these cases should you wish to cancel your booking we will of course make a full refund of the course fee or offer alternative dates/venues. We understand how frustrating this can be for you and will only do this when it is absolutely necessary, but reserve the right to do so.

Exam resits

Resits for CQI and IRCA and IEMA exams must be taken within 12 months of the course and will incur a fee of £150 + VAT. The fee includes the following:-

  • Up to 2 hours one-to-one revision/coaching session with a trainer to ensure you are prepared for the resit
  • You can attend a public course from mid-day on the Thursday to observe the role play and also to revisit identifying and writing of non-conformities (which is key to section 4 of the exam)
  • You can attend a public course on the Friday which will include a revision session prior to your resit
  • Refreshments will be provided as well as lunch on the Friday

In-house training

We will provide the training and course materials however transport, accommodation and all tutor related expenses will be charged as detailed in your proposal/quotation.

The customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation and refreshments for delegates attending the course.

Cancellations or change of course dates for in house courses cannot be accepted less than 21 days before the start date of a course. Cancellation less than 21 days before the start date will incur the full cost of the course as well as a £50+VAT administration fee. You will be liable for any costs incurred for travel, accommodation and training materials.

Blended learning

Blended learning includes elements of online and classroom learning. The price includes both elements. The online learning registration/password will be issued up to two weeks prior to the classroom course commencing.

If the classroom learning is cancelled by IQMS Learning the delegate will be offered a transfer, please see Liability – Cancellations by IQMS Learning section of these terms and conditions.

Where a delegate cancels or does not attend the classroom training and online access has been issued the delegate is liable for full cost of the training.

For cancellation timescales please see Transfers Substitutes and Cancellations section of these terms and conditions.

Certificates

Certificates are normally issued within 6 weeks following the completion of a training course, but may take longer. Certificates issued by another organisation, e.g. a Course Registration Body*, are outside of our control and will be issued on receipt by us. No certificates will be issued until full payment has been received by us. Replacement certificates are available and will incur an additional £30 + VAT charge per certificate.

*Please note - delegate data will be shared with the corresponding registration body for assurance purposes, i.e. CQI and IRCA, IEMA, BRCGS, HABC.

If you would like to know more about how we manage data in delivering this service please contact us on enquiries@iqmslearning.co.uk or visit www.iqmslearning.co.uk

Liability

Liability for a course cancelled by ourselves is limited to the provision of an alternative training course or refund of the course fee. We are not liable for any consequential loss or costs associated with the cancellation of the training course.

Intellectual property/copywrite

All intellectual property rights and copyrights on knowledge, concepts and materials belong to and will remain the property of IQMS Learning. You are not allowed to:

  • Copy, merge, adapt, vary, modify or distribute the training materials or documentation
  • Use the training materials or documentation for the purposes of any training or awareness internally within your organisation or externally

Administration

Where the customer fails to comply with these terms and conditions IQMS Learning withhold the right to charge all costs incurred with the administration of related activities.

Late payment

Where the customer fails to comply with these terms and conditions IQMS Learning withhold the right to charge interest and any additional costs incurred with finance relating to payments overdue.

Certificates for training courses will not be issued until full payment has been received.

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